#White bed frame king upgrade
#White bed frame king free

Oh no! This is extremely rare, but we appreciate how frustrating it is when it happens. So you’ve waited patiently for a few days, stayed in for a couple of hours, finally get your hands on your new furniture and…. What happens if my item is damaged? (30-Day return policy) Our returns policy is broken down into two simple sections which you can see below. Our order defect rate is extremely low as we quality check before items are dispatched, but in the event that the worst happens please don’t panic, we’ll sort it.

If you are exploring this as an option and want to go ahead with the order, please provide as much detail as possible in the notes section of the checkout, to ensure that the item/s arrive with the forwarder safely. It would be your responsibility to source, co-ordinate and pay for safe onward shipping from the mainland UK destination, and you should also consider the possibility that an item may need to be returned for some reason and, the costs that might be incurred as a result of this, given we could only collect from a mainland UK destination. However, we regularly have customers that use forwarding companies in order to transport furniture to their location, as we are happy to deliver to any mainland UK location such as a shipping port or forwarding hub. If you are interested in making use of this service, it is really important that adequate space is provided on White Glove deliveries for the delivery crew to be able to safely assemble items.Īs a rule we don't deliver to locations that require use of a boat or plane to reach them and we reserve the right to cancel any orders of this nature. Perfect if DIY isn’t your forte, you don’t have the time, or just simply for the convenience of not having to worry about a thing. The White Glove Delivery Service is an optional extra that can be added to your order during the checkout process.

As packaging is required for a return of undamaged items, you may wish to keep the packaging just in case. If you are entirely happy with the items you have received, we will also remove the packaging and dispose of it for you, leaving your home clean and tidy and your furniture ready to enjoy. For a very reasonable fee of £50, we will deliver every item on your order to the room of your choosing, unbox it, assemble it (if applicable), and place it into position for you. Take the stress away entirely by upgrading your order to a White Glove delivery.

#White bed frame king upgrade

White Glove Delivery Upgrade - £50 (available on 2-Man orders only) Please note, items will not be unboxed by the delivery crew, they will be placed in the room of your choosing, to be unboxed at your leisure. This is an optional extra that can be added to your order during the checkout process. This is particularly useful for heavy items, or if items are required to go up a flight of stairs. Room of Choice Delivery Upgrade - £12.99 (available on 2-Man orders only)įor a very small fee of £12.99, we will deliver every item on your order to the room of your choosing, regardless of whether this is 1 item or 100. Whilst the delivery crew will aim to be as careful as possible, we will not be held liable for any damage caused as a result of inappropriate or inadequate coverage of floors or removal of existing furniture / ornaments etc. Please note that it is the customer's responsibility to ensure that carpets are covered and any obstructions are removed prior to entry by our delivery men and women. The lead time for our 2-Man Service for the majority of the UK is 5-10 working days, which may extend to 12 days during busy periods, or for hard-to-reach locations. In the event that the date is rejected, the delivery will automatically be rescheduled for the week after the date initially proposed. Upon acceptance you will receive a text message response to confirm the booking. You will need to engage with this text message and follow the prompts to either accept or reject the delivery. We may be referred to as ‘Online Furniture’ or ‘Online Furniture UK Ltd’ within these text messages. You will subsequently be contacted by our delivery team directly at least 48 hours before delivery, usually via text message, advising the exact date and a 3-hour time slot. Within a couple of days of the order being placed, you will receive an email from us which includes some estimated delivery information and details of what to expect during the delivery.

#White bed frame king free

As standard, they will deliver to the hallway / main entrance of your property free of charge.

Your order will be delivered by our expert delivery team, who are experienced in dealing with heavy/bulky items.

This item will be delivered on our 2-Man service, as it’s too large to be sent on a Next Day service.